Entry-Level Business Development Representative

About the Role

incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and over 2,000 other companies. We are seeking purposeful, high-potential individuals for an Entry-Level Business Development Representative (BDR) role, offering a unique opportunity to break into tech sales through our 3-month Sales Academy program.

Sales Academy Program

• A 3-month intensive program designed to train you in tech sales.
• Learn from proven sales leaders and all-star sellers.
• Sell a product relied upon by world-class engineering teams.
• The first cohort begins in January 2027.

Key Responsibilities

• Phase 1: Training
• Receive intensive training and support from sales leaders and tenured sellers.
• Learn prospect research, cold calling, writing outreach, and handling objections.
• Understand how incident.io works, our customer base, and their buying motivations.
• Participate in daily practice, homework, and coaching sessions.
• Phase 2: Doing the Job
• Work as a Business Development Rep (BDR) on live accounts.
• Make calls and send outreach to book meetings, feeding the sales pipeline.
• Develop the ability to confidently engage with prospects, including CTOs.

What You Get Out of It

• Launch a career in tech sales, with BDRs serving as the pipeline for our go-to-market team.
• Potential to advance to roles such as Account Executive, Account Manager, or Customer Success Manager.
• Professional development and networking opportunities across the business.
• If not converted to a permanent role, you will receive three months of paid, on-the-job training with marketable skills and career guidance.

Requirements & Tech Stack

• No prior sales experience is required; focus is on raw potential and coachability.
• Familiarity with or willingness to learn:
• Prospecting
• Cold Calling
• Outreach writing
• Objection Handling

Qualifications

• You have never been a BDR before. This role is suitable for new graduates, career changers (e.g., from teaching, military, performing arts, retail, door-to-door sales, events, fundraising), or anyone looking to pivot into tech sales.
• You have a strong desire to succeed in tech sales and can articulate your motivations.
• You possess serious curiosity about people, engineering challenges, and sales effectiveness.
• You demonstrate resilience and the ability to handle rejection without taking it personally.
• You are open to and benefit from coaching.
• You are comfortable talking to strangers and initiating conversations (phone-based communication).
• You value collaborative learning and thrive in a cohort environment.

Interview Process

• Stage 1: Application and aptitude assessment (LinkedIn profile, contact details, and a 25-minute assessment).
• Stage 2: On-site interview (half-day in San Francisco with the sales team).
• Stage 3: Offer.

Good to Know

• This role is based in our San Francisco office, requiring five days per week in-office attendance.
• Relocation assistance is not provided.
• This is a 3-month temporary role with the expectation of conversion to a permanent position.
• Benefits are available upon conversion to a permanent role and are not provided during the academy.
• Applications for the January 2027 cohort close on December 1st. Hiring for the April 2027 cohort begins January 4th.