Trainee Content Analyst

About the Role

We are looking for a detail-oriented professional to manage end-to-end order updates and process directory and profile requests. This role requires strong stakeholder coordination, a good understanding of products and processes, and collaboration with other teams to ensure seamless order execution. The individual will work in a fast-paced, production environment, prioritizing tasks and meeting deadlines with a high level of customer service.

Key Responsibilities

• Manage end-to-end order updates.
• Process Directory and profile requests (Martindale, Avvo & Lawyers.com).
• Manage Firm Name, Address & Contact information changes for various listings.
• Use a project management system to organize workload, prioritize tasks, and meet deadlines.
• Work in partnership with a cross-functional production team, collaborating to ensure on-time delivery of tasks and projects.
• Validate and process customer orders based on product features and configurations.
• Collaborate cross-functionally with Sales, Finance, Operations, and Product teams to ensure seamless order execution.
• Monitor order progress and resolve any discrepancies.
• Ensure timely delivery of orders to customers.
• Maintain accurate and current data in CRM Systems.
• Partner with stakeholders to facilitate product upgrades and customer transitions.
• Deliver regular reports on renewal and upgrade status to management.
• Collect stakeholder feedback to identify inefficiencies and gaps in the order and renewal workflows.

Requirements & Tech Stack

• Gmail, Google Workspace, and Salesforce for email handling and case management.
• Proficient in data entry, profile management, and order processing from multiple Service Centers.
• Strong attention to detail for content proofreading and data discrepancy identification.
• Excellent written communication and organizational skills.
• Capable of creating and reviewing attorney profile content.
• Ability to manage multiple tasks efficiently, meet deadlines, and maintain a high level of data accuracy and confidentiality.
• Strong documentation, indexing, and historical data tracking abilities for internal systems and audits.
• Collaborative team player with a proactive approach to problem-solving and process improvement.
• Excellent written and oral communication skills in U.S. English.
• Strong organization, project management, and time management skills.
• Adaptable and embraces change.
• Comfortable working directly with customers in client-facing roles.
• Flexible to work on rotational shifts.

Qualifications

• Any Bachelor’s degree, or equivalent hands-on experience.