Customer Experience Co-Op

About the Role

We're looking for a Customer Experience Co-Op to join the Customer Experience Strategy team. In this role, you will help elevate our brand and commercial experiences across our priority digital touchpoints.

Key Responsibilities

• Contribute to the execution of website campaigns across product, brand, and commercial initiatives.
• Assist in the production and maintenance of Bose Stories pages, ensuring content is engaging, on-brand, and aligned to campaign objectives.
• Manage ongoing content maintenance, including refreshes, updates, and content expiration.
• Contribute to testing and optimization initiatives to enhance engagement and conversion.
• Analyze customer feedback to surface insights and inform recommendations.
• Conduct competitive research to identify trends, best practices, and opportunities to improve the Bose customer experience.
• Develop and refine customer journey maps that bring together customer needs, pain points, and opportunities to inform future experience improvements.
• Support review initiatives, including review seeding, incentivized reviews, and always-on review programs.
• Own defined workstreams independently, proactively managing timelines, coordinating with cross-functional partners, and communicating progress and risks.

Requirements & Tech Stack

• Familiarity with principles and concepts within digital marketing, web content, or eCommerce.
• Familiarity with Microsoft Office Suite.
• Special preference to experience with Jira, Contentsquare, and Google Analytics.
• Experience with meeting management, program coordination, and workback planning.
• Comfort leveraging approved AI tools to improve efficiency and enhance output quality.

Qualifications

• In progress of or recently obtained a Bachelor’s degree in Marketing, Communications, Business, Digital Media, or a similar field.
• Strong organizational and project management skills with attention to detail.
• Excellent communication and collaboration skills.
• Eager to learn and continuously improve.
• Curious mindset with a desire to explore new ideas and approaches.
• Adaptable and comfortable navigating ambiguity in a fast-paced environment.
• Proactive self-starter with a strong sense of ownership.
• Passionate about developing and honing craft within digital experience and content.
• Collaborative team player who builds strong cross-functional relationships.

Co-op Program Details:

• Six-month duration.
• Available for full-time (40 hours per week) work.
• Hybrid, in-office format.
• Dates: January 11 through June 25, 2027.
• No relocation assistance is available.
• Must be currently authorized to work in the U.S.
• Compensation: $22.00 - $28.00 per hour (Atlanta, Georgia). Hiring range for other locations may vary.