Holiday Sales Support

About the Role

The Holiday Sales Support role is a full-time, on-site position based in Bengaluru. This role involves assisting travel partners with holiday package inquiries, preparing quotations, and following up on leads to support successful bookings.

Key Responsibilities

• Assist travel partners with holiday package inquiries.
• Prepare quotations.
• Follow up on leads to support successful bookings.
• Handle customer communications via phone, email, and chat.
• Provide accurate information about destinations and packages.
• Ensure timely resolution of queries.
• Coordinate with internal teams to update product information.
• Maintain detailed records of interactions and sales activities.
• Support travel agents in using DMCBuddy.in tools effectively.
• Monitor customer feedback.
• Identify opportunities to improve service quality.
• Contribute to sales targets through proactive support.

Qualifications

• Strong Customer Service and Customer Satisfaction skills, with a focus on responsiveness and problem-solving.
• Excellent Communication skills, including clear spoken and written English and the ability to explain travel products effectively.
• Solid Analytical Skills to interpret customer needs, compare package options, and support data-driven decisions.
• Experience in Sales Operations, such as managing leads, tracking follow-ups, and supporting the sales funnel.
• Ability to work collaboratively in a fast-paced on-site environment in Bengaluru.
• Strong organizational skills and attention to detail.
• A bachelor’s degree in business, tourism, hospitality, or a related field is preferred but not mandatory if compensated by relevant experience.

Familiarity with online booking platforms or CRM tools is beneficial.

Relevant experience in travel, tourism, or hospitality is beneficial.