Customer Contact Comms New Associate

Accenture

About the Role

• You will be aligned with the Customer Support vertical.
• You will help in managing/resolving customer queries, handling escalations and complaints of dissatisfied customers, and providing resolutions.
• You will be responsible for closing faults and complaints within SLAs.

Key Responsibilities

• Solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction will be within your own team and your direct supervisor.
• You will be given detailed instructions on all tasks.
• The decisions you make impact your own work and are closely supervised.
• You will be an individual contributor as part of a team with a predetermined, narrow scope of work.
• This role may require you to work in rotational shifts.

Requirements & Tech Stack

• Omnichannel - Customer Service
• English (International) - Proficient

Qualifications

• Any Graduation
• Written and verbal communication skills