Information Technology Engineer
PInterview
About the Role
The Information Technology Engineer role at PInterview is a full-time remote position responsible for supporting and maintaining the technical infrastructure behind the online interview platform. This role includes monitoring system performance, diagnosing and resolving technical issues, and providing timely technical support to internal teams and external users. The engineer will manage networking components, implement and maintain network security measures, and assist in deploying updates and enhancements to ensure a reliable and secure user experience. Day-to-day activities also involve collaborating with cross-functional teams to troubleshoot platform-related problems, documenting solutions, and contributing to continuous improvement of IT processes and tools.
Key Responsibilities
- Monitoring system performance.
- Diagnosing and resolving technical issues.
- Providing timely technical support to internal teams and external users.
- Managing networking components.
- Implementing and maintaining network security measures.
- Assisting in deploying updates and enhancements.
- Collaborating with cross-functional teams to troubleshoot platform-related problems.
- Documenting solutions.
- Contributing to continuous improvement of IT processes and tools.
Requirements & Tech Stack
- Strong foundation in Information Technology, including system administration and IT operations.
- Hands-on experience with Troubleshooting and Technical Support in online or SaaS-based environments.
- Practical knowledge of Networking, including configuration and maintenance of network devices and protocols.
- Experience with Network Security practices, such as firewalls, access control, and vulnerability mitigation.
- Familiarity with cloud-based platforms, remote support tools, and ticketing systems.
- Strong analytical and communication skills.
- Ability to work independently in a remote setting.
- Experience in an edtech or online learning environment is a plus.
Qualifications
- Relevant degree or certification in Computer Science, Information Technology, or a related field.