FBA Catalog Specialist 1, IN FBA
Amazon
Bengaluru, Karnataka, India4h agovia LinkedIn
About the Role
Amazon's Fulfillment by Amazon (FBA) team is seeking a Superstar Investigation Specialist to drive investigation of key processes and defects, data analysis, and support both merchant and customer experience. FBA is a highly visible and strategic program within Amazon, focused on providing merchants with the benefits of Fulfillment by Amazon. This role is based in Bangalore.
Key Responsibilities
- Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs.
- Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues.
- Create and implement SOPs for execution on a weekly basis to solve critical seller experience problems.
- Submit product ideas to drive SOPs at scale.
- Report metrics related to the program and draw insights on key patterns/problems.
Requirements & Tech Stack
- Strong business communication skills
- Good working knowledge of MS Office
- Deep dive, troubleshooting, and innovation
- Strong catalog knowledge
- Ability to multitask in a fast-paced environment
- Communicate clearly with both internal and external customers
- Demonstrate passion for delivering great customer experience
- Strong interpersonal & communication skills
- Excellent listening skills
- Excellent Data Accuracy skills
- Eye for Detail
- Commitment to meet deadlines
- Willingness to take initiatives
Qualifications
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Knowledge of Excel at an advanced level