Associate Analyst, Business Operations

About The Role

We are seeking a Business Operations Analyst to manage the implementation of MEI’s recurring operational cadence. Reporting to our Manager of Strategy and Operations, you will be responsible for ensuring the flawless execution of our operations processes, as well as escalating opportunities for improvement, and partnering with the Manager of Strategy and Operations to implement improved solutions.

In This Role, You Will

• Manage the MEI calendar for the year, including internal and external engagements and meetings, major content milestones, marketing and communications collaboration, and strategy and planning timelines
• Engage directly with partner organizations to intake their operational cadences, so that we can map onto these (Marketing, Finance, HR, etc.)
• Organize and support weekly, monthly, quarterly and annual meeting cadences
• Support development of relevant content and deliverables for these meetings, together with the Manager for Strategy and Operations
• Coordinate with key internal and external stakeholders to document and oversee research delivery protocols (IR, Legal, Marketing, Comms, etc.)
• Coordinate with key internal and external stakeholders to maintain finance, budget, headcount and T&E processes
• Meet regularly with MEI internal managers to update central calendar, assess requirements, and surface any operational blockers for quick action – act as the internal air traffic control for problems, routing these to the appropriate places for redress.
• Collect requests for headcount, data, budget, and other requirements for central vetting

Typical Deliverables Include

• Up to date 12-month rolling calendar of research production (reports, engagements, etc.), and updates to this
• Up to date 12-month rolling calendar of MEI management (All Hands, Town Halls, QBRs, Finance Check Points, etc.) , and updates to this
• Draft agendas and draft content for meetings
• Oversight of vendor relationships including incorporation of bill cycles into finance calendar of the year
• Identification of gaps in operating procedures and proposed solutions

About You

• Enthusiastic about the field of operational excellence, and ready to solve problems starting on day 1
• Strong process management skills – experience with design thinking a plus
• High levels of organization – you are highly reliable
• Very strong attention to detail
• Experience with process documentation and/or governance is a plus
• Excellent written communication skills, including strong aptitude for synthesizing information
• Highly responsive, and understand that a quick call up front can save hours down the line
• View exposure to a truly global team as a benefit, while recognizing the challenges of working across global time zones

Requirements & Tech Stack

• Business Operations Analyst
• Mastercard Economics Institute (MEI)
• Manager of Strategy and Operations
• Anonymized and aggregated data from the Mastercard network
• Public data

This role is not eligible for Mastercard-sponsored work authorization. Candidates must be legally authorized to work in the United States now and in the future without employer sponsorship.