Counter Associate (Retail)

Key Responsibilities

• Build and maintain productive, long-lasting relationships with existing customers.
• Close sales to achieve goals.
• Work with customers in a professional, courteous manner.
• Become familiar with customers and their needs.
• Locate parts that are difficult to find and negotiate with vendors to ensure the best deal.
• Accurately quote parts to customers.
• Follow up with customers who have not ordered recently and ensure that customers have purchased quoted parts.
• Track lost sales.
• Promote company specials.
• Assist another counterman when necessary.
• Foster and qualify new sales opportunities with new and existing customers.
• Fulfill customer orders from installers, fleets, municipalities, and car dealerships to sell auto parts, tools, shop equipment, and programs.
• Maintain and promote workplace safety.
• Secure and transfer cash or other assets.
• Perform other duties as assigned.

Requirements & Tech Stack

• Experience in retail counter sales in a highly competitive market.
• Prior success selling retail auto parts, particularly in the aftermarket industry, is preferred.
• Exceptional phone skills: positive, enthusiastic, and attentive tone; clear enunciation; exceptional listening skills.
• Excellent negotiation, interpersonal, and communication skills (both written and verbal).
• Knowledgeable and passionate about exceptional customer service and exceeding sales goals.
• Ability to build and maintain lasting business relationships.
• General automotive knowledge is preferred.
• Results-focused, producer, closer, committed to growth.
• Experience with a POS system is a plus.
• Proficient in MS Office applications, specifically MS Word and Excel, is preferred.
• Time management and organizational skills.
• Multi-lingual: Spanish and/or Chinese (Mandarin or Cantonese) is a plus.
• Ability to act and operate independently to accomplish objectives.
• Position requires an individual with an outgoing and assertive personality to take initiative, be proactive, be very positive, and have a “can-do / seize-the-day” type attitude, and tenacity in pursuit of goals.
• Preference and top pay will be given to candidates with directly relevant experience.

Qualifications

• Experience in retail counter sales.
• Experience selling retail auto parts.
• Experience in the aftermarket industry.
• Experience with POS systems.
• Proficiency in MS Office applications.
• Experience with MS Word.
• Experience with MS Excel.
• Time management skills.
• Organizational skills.
• Spanish language skills.
• Chinese (Mandarin or Cantonese) language skills.
• Ability to act and operate independently.
• Outgoing personality.
• Assertive personality.
• Proactive.
• Positive attitude.
• “Can-do / seize-the-day” attitude.
• Tenacity in pursuit of goals.