Intermediate IT Admin

Key Responsibilities

• Administration of laptops (Windows and MacOS), EC2 server systems, and local IT infrastructure.
• Jira Administration: Management of user access, customization of issue schemes, automation of processes.
• Global IT ticket management.
• Onboarding-offboarding processes.
• End-user remote support.
• Office 365 support.
• Resolving hardware/software break-fix issues.
• Deploy Antivirus, MDM, encryption, and host security configurations.
• Active Directory user management, permissions, and application access rights.
• Monitor and manage EC2s hosted on AWS (Windows and Linux based).
• Manage and monitor daily audit processes, backup processes/reports, SentinelOne reports, Patch management reports, and group notifications.
• Collaborate with Dev/QA/Prod/Support teams for IT support.
• Manage, monitor, and fix issues generated from applications, cloud, and security systems.
• Handle operating system security patching and monitoring.
• Plan and implement server and OS upgrades, maintenance fixes, and vendor-supplied patches.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices.
• Collaborate with cross-functional teams.
• Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks.

Requirements & Tech Stack

• Working technical knowledge of network, laptops, and platform operating systems.
• Working technical knowledge of MS Office, MS Windows 11, MacOS, and Server 2019 and beyond.
• Jira Administration: User, group, and project management, customization, and automation.
• Working technical knowledge of current systems software, protocols, and standards, including firewalls and Active Directory.
• Working technical knowledge of Endpoint management tools or any MDM and Endpoint Security Tools.
• Working experience with AWS.
• Hands-on software and hardware troubleshooting experience.
• Experience documenting and maintaining configuration and process information.
• AI Skills and Education.
• Ability to conduct research into hardware and software issues and products.

Work Environment & Expectations

• Noida/NCR based.
• Willing and able to work flexible hours, including evenings, midnight shifts, weekends, and holidays (scheduled and unscheduled).
• Must be willing and able to go into the office for shifts (primarily onsite).
• Role will start in IST timezone and later in rotational shift.

Information Security & Compliance Responsibilities

• Adhere to ISMS policies and procedures.
• Protect confidential and customer data.
• Report security incidents.
• Participate in compliance trainings and audits.

Data Privacy & Confidentiality

• Ensure proper handling of sensitive data in line with company policies and applicable laws.

Access & Control Responsibilities

• Follow role-based access control principles.
• Safeguard credentials.
• Ensure authorized system usage.