Associate Customer Care Representative
Amica Insurance
Westborough, MA0–42 yrs1h agovia LinkedIn
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles, offering home, marine, and umbrella insurance. Amica Life Insurance Company provides life insurance and retirement solutions. Founded on creating peace of mind and building enduring relationships with policyholders, this mission is supported by thousands of employees nationwide.
Job Overview
This full-time position involves telephone contact to assist and service policyholders with their insurance needs. The work week is 37.5 hours, scheduled Monday through Friday, between 8:45 AM and 5 PM, with occasional holidays and Saturdays. Work from home may be available up to two days a week after training.
Key Responsibilities
- Conduct professional telephone conversations to service customer accounts in a high call volume environment
- Problem-solve and use time effectively to multitask and prioritize work
- Assist customers with various billing and policy change transactions over the phone
- Gain customer trust and respect by establishing and maintaining effective relationships
- Demonstrate a high standard of customer service
- Collaborate with others in a team setting
Requirements & Tech Stack
- Computer keyboard and processing skills
- Telephone (implied by responsibilities)
Qualifications
- High school diploma or equivalent education
- Previous customer service and sales experience
- Excellent interpersonal and communication skills
- Previous insurance background is a plus, but not required
- After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
Salary And Work Schedule
- Starting annual salary: $47,543 ($24.38/hr.)
- Additional compensation: Dependent on experience and applicable licenses, up to $68,946 ($35.36/hr.)
- Work schedule: 37.5 hours per week, Monday through Friday, 8:45 AM - 5 PM, with some holidays and Saturdays.
- Remote work: Up to two days per week may be available after training.