Call Center Senior Representative

About the Role

This is an entry-level outbound sales role focused on engaging Canada-based customers to promote telecom products/services and drive revenue through consultative selling.

Key Responsibilities

• Make high-volume outbound calls to prospective and existing customers.
• Promote telecom products, including plans, upgrades, bundles, and retention offers.
• Understand customer needs and recommend tailored solutions.
• Achieve daily, weekly, and monthly sales targets.
• Handle objections and rejections professionally.
• Maintain accurate CRM records, including calls, conversions, and follow-ups.
• Ensure compliance with scripts, quality, and process standards.
• Deliver strong customer experience while maximizing revenue.

Requirements & Tech Stack

• Strong communication with a neutral/clear English accent.
• Sales mindset with persuasive ability.
• Active listening and customer empathy.
• Resilience and ability to handle rejection.
• Basic system/CRM handling.

Qualifications

• Graduate (flexible based on communication skills).
• 0–2 years of experience; freshers are welcome.
• Previous experience in BPO/sales is preferred.