Full Time Branch Ambassador

About the Role

At Capital One, we are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you embody our culture of outstanding hospitality and are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment.

Key Responsibilities

• Guardian of Trust & Accuracy: Execute high-volume cash transactions (deposits, withdrawals, negotiable instruments) with 100% accuracy. Maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met.
• Digital Concierge: Educate clients on leveraging mobile banking, remote deposit capture, and contactless payments.
• First-Line Consultant: Uncover client needs through active listening and pair them with appropriate digital tools or banking solutions.
• Hospitality Lead: Greet customers and ensure a welcoming experience, balancing efficiency with a community-focused approach.

Requirements & Tech Stack

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience
• Curiosity: Desire to understand processes and improve customer journey.
• Adaptability: Ability to work in a fluid workspace and adapt to business-driven schedule adjustments.
• Precision and Detail: Satisfaction in accuracy and following procedures.
• Tech Fluency: Early adopter of apps and digital tools, enjoy teaching others.
• Hospitality Heart: Natural gift for making people feel welcome and heard.

Preferred Qualifications

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Essential Functions

• Support surrounding Branches as needed within a 50-mile radius, with occasional opportunities to assist other locations in the broader Region.
• Available to work a flexible schedule, including nights and weekends, with hours and days subject to change.
• Ability to adapt to business-driven schedule adjustments is required.
• Applicants must be able to attend all required training sessions.
• Lifting up to 25 pounds and moving/standing for extended periods of time.
• Regular and consistent attendance.

Compensation & Benefits

• Salary: Chantilly, VA: $48,048 - $48,048
• Comprehensive benefits package: Day 1 coverage for Medical, Dental, Vision, Prescriptions, Flexible Spending Accounts, Life and Disability Insurance.
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care

Note: This role will not sponsor new applicants for employment authorization.

Note: Applicants may be required to take an assessment.