Customer Support Specialist

About the Role

OODX is a technology-driven supply chain company focused on delivering fresh produce from farms to consumers. The Customer Support Specialist is a full-time, hybrid role based in Bhopal.

Key Responsibilities

• Respond to customer inquiries across phone, email, and chat.
• Resolve issues related to orders, delivery, and product quality.
• Ensure a positive customer experience.
• Document and track customer cases.
• Escalate technical or complex issues to relevant teams.
• Follow up to ensure timely resolution.
• Maintain service level targets.
• Gather customer feedback.
• Collaborate with operations and logistics teams to address recurring concerns.
• Maintain up-to-date knowledge of OODX products, processes, and technology tools.

Qualifications

• Handle customer queries and provide excellent support.
• Communicate with potential and existing customers.
• Convert customer inquiries into subscriptions and drive growth.
• Proficiency in English and local languages.
• Ability to work in a fast-paced environment.
• Strong organizational and time management skills.
• A diploma or bachelor’s degree in any discipline is beneficial, though equivalent practical experience in customer-facing roles will also be considered.