Front Office Associate

About the Role

The Front Office Associate is a full-time, on-site role responsible for welcoming guests, managing check-in and check-out procedures, and ensuring a smooth and efficient front desk experience at Hotel Parle International in Vile Parle. The role requires flexible availability, including weekends and holidays, to support round-the-clock front office operations.

Key Responsibilities

• Welcoming guests
• Managing check-in and check-out procedures
• Handling guest inquiries in person and over the phone
• Coordinating with housekeeping and other departments
• Processing payments
• Maintaining accurate records of reservations and room status
• Supporting guests with information about hotel services, local transportation, and nearby attractions
• Consistently providing courteous and professional customer service

Qualifications

• Strong Customer Service and Communication skills
• Solid Receptionist Duties and Check-in capabilities
• Professional Phone Etiquette
• Basic computer literacy and familiarity with hotel management or reservation systems
• Good organizational skills, attention to detail, and ability to multitask in a fast-paced hotel environment
• High school diploma or equivalent
• A hospitality-related qualification or prior hotel front office experience is an advantage
• Customer-focused attitude
• Reliability
• Flexibility to work in shifts, including weekends and holidays