Process & Operations Transformation

About the Role

This role is an 'Onsite' position within the PREP (Process Excellence Program) program, an early-career accelerator in the Office of the Chief Operating Officer (OCOO). Designed for recent graduates, this program offers rotations across core OCOO functional areas, providing broad exposure, impactful project experience, and leadership visibility in a fast-paced development environment. PREPs are placed in high-impact teams, including Process & Operations Transformation. Upon completion of the 2-year program, graduates may be assigned to a final placement based on performance, skills, profile preference, and business needs.

Key Responsibilities

• Support end-to-end process improvement initiatives.
• Assist in current-state and future-state process design using structured process mapping methodologies.
• Support definition of process standards, handoffs, controls, and decision logic.
• Document workflows, create playbooks, and support operational change.
• Participate in design reviews to ensure alignment with enterprise process principles and governance standards.
• Support identification and intake of automation, analytics, and AI use cases aligned to process priorities.
• Assist enablement teams with requirements definition, process context, and value hypotheses for digital solutions.
• Analyze post-implementation outcomes to assess impact, adoption, and value realization.
• Support development and tracking of process KPIs, SLAs, and quality metrics.
• Support process governance forums by preparing materials, documenting decisions, and tracking actions.
• Assist in identifying process risks, control gaps, and compliance considerations.
• Partner with stakeholders to ensure process changes align with policy, audit, and regulatory expectations.
• Assist with stakeholder communications, training materials, and enablement content.
• Monitor process adoption signals and feedback to identify resistance points and improvement opportunities.
• Contribute to leadership-ready materials that communicate transformation progress, risks, and opportunities.

PREP Program Structure

The program includes:

• Formal onboarding
• Assigned mentors
• Soft-skills and leadership training
• Monthly check-ins and development assessments
• End-of-project reporting and executive presentations

Requirements & Tech Stack

• This is a graduate-level role.
• The role is primarily onsite in an HPE office.

Qualifications

• High potential recent graduates.
• Experience gained through the PREP program will cover:
• Service excellence
• Operations transformation
• Digital strategy
• Process engineering
• Customer delivery
• Financial analysis and insight generation
• Executive-level program management