Owner

About the Role

As an Owner at CleverTap, you will be responsible for defining and driving the strategic direction of key business initiatives and ensuring alignment with the company’s vision and growth objectives. You will oversee day-to-day operations within your area of ownership, coordinate cross-functional teams, and make data-informed decisions to optimize performance and customer outcomes. The role involves setting clear goals, monitoring metrics, managing budgets, and ensuring timely delivery of projects that enhance product value, customer satisfaction, and market presence. You will collaborate closely with senior leadership, stakeholders, and clients to identify opportunities, mitigate risks, and continuously improve processes and offerings. This is a full-time, on-site role based in Mumbai.

Key Responsibilities

• Define and drive the strategic direction of key business initiatives.
• Ensure alignment with the company’s vision and growth objectives.
• Oversee day-to-day operations within your area of ownership.
• Coordinate cross-functional teams.
• Make data-informed decisions to optimize performance and customer outcomes.
• Set clear goals.
• Monitor metrics.
• Manage budgets.
• Ensure timely delivery of projects that enhance product value, customer satisfaction, and market presence.
• Collaborate closely with senior leadership, stakeholders, and clients to identify opportunities, mitigate risks, and continuously improve processes and offerings.

Qualifications

• Strong business ownership mindset, with experience in strategy development, goal setting, and execution for high-growth technology or SaaS organizations.
• Proficiency in data-driven decision-making, including familiarity with analytics, KPIs, and performance measurement for customer engagement or product initiatives.
• Demonstrated leadership skills, with the ability to guide cross-functional teams, influence stakeholders, and build collaborative working relationships.
• Excellent communication and presentation skills, with the ability to articulate complex concepts clearly to technical and non-technical audiences.
• Experience in product, marketing, or customer success functions, ideally within AI, martech, or customer engagement platforms.
• Strong problem-solving, critical thinking, and organizational skills, with a track record of managing multiple priorities in a dynamic environment.
• Bachelor’s or Master’s degree in Business, Technology, Marketing, or a related field, or equivalent practical experience.
• Comfort working on-site in Mumbai and collaborating across global teams and time zones.