ITAM/Hardware Asset Management

About the Role

ITAM/Hardware Asset Management at Infosys.

Key Responsibilities

• Maintain and manage the inventory of IT assets, including laptops, desktops, servers, network devices, and peripheral equipment.
• Track hardware assets throughout their lifecycle: procurement, deployment, maintenance, transfer, and disposal.
• Ensure accurate asset records in ITAM tools such as ServiceNow HAM, Flexera, Ivanti, BMC Helix, or Lansweeper.
• Monitor asset compliance and ensure adherence to organizational policies and audit requirements.
• Coordinate with procurement and vendors for hardware purchases, renewals, warranty management, and replacements.
• Conduct periodic asset audits and physical verification of hardware inventory.
• Manage asset allocation, movements, returns, and recovery during employee onboarding and offboarding.
• Track warranty, lease, and support contracts to ensure timely renewals.
• Generate asset utilization, depreciation, and inventory reports for management.
• Ensure secure and compliant disposal of end-of-life hardware assets.
• Work closely with IT support, procurement, finance, and security teams to maintain accurate asset data.
• Identify and resolve discrepancies between physical assets and asset management records.
• Support software-hardware reconciliation and configuration management activities.
• Maintain CMDB (Configuration Management Database) accuracy and data integrity.
• Assist in implementing asset management processes, standards, and continuous improvements.

Requirements & Tech Stack

• ITAM/Hardware Asset Management
• ServiceNow HAM
• Flexera
• Ivanti
• BMC Helix
• Lansweeper
• CMDB (Configuration Management Database)