Technical Sales Engineer

About the Role

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. We are seeking a Technical Sales Engineer/Specialist to support our Engineering and Sales Support Teams. These teams are responsible for providing pre- and post-sales technical support for the development and implementation of complex products, applications, and solutions. This role reports to the Engineered Solution Supervisor of our Water Infrastructure – Transport division and will work closely with sales, customer support, and project management teams to support customers.

Key Responsibilities

• Pre-Sales:

• Provide pre-sales technical support during feasibility, design, and tender stages to outside sales, distributors, and consulting engineers.

• Assist Engineering in assessing potential application of company products to meet customer needs.

• Prepare detailed product specifications for the development and implementation of customer products/applications/solutions.

• Assist the Engineering Team in providing technical and product expertise, and researching/gathering data to meet customer consultancy needs or solve customer problems.

• Review tender documents with internal colleagues, subject matter experts, and technical and commercial resources.

• Provide essential support to the sales team in quotation creation for engineered projects.

• Contribute as a technical consultant in preparing and reviewing project bid packages.

• Provide product and application expertise, design support, and technical drawing support.

• Advise the sales team on technical requests and their implications.

• Aid Application Engineers and Sales in the detailed review of all technical documentation for a project, including specifications, plans, and drawings, to ensure proposal viability and feasibility.

• Post-Sales:

• Work closely with the Engineering Team to prepare and review technical submittals on time and follow up with customers for approval.

• Review specifications and ensure submitted drawings are compliant.

• Promptly address customer questions regarding submitted drawings.

• Collaborate with third-party vendors to ensure customer requirements are fully met.

• Gain a deeper understanding of requests and scope needs by working closely with those requesting post-sale support.

• Support project managers in providing technical solutions to customers and Engineers.

• Support Application Engineers in conducting application training for customer service and operations.

• Participate in Xylem Watermark volunteer activities.

Requirements & Tech Stack

• Technical Skills:

• Basic knowledge of required systems and products.

• Ability to create and interpret engineering drawings, production specifications, and testing protocols using CAD, CAM, or CAE systems.

• Ability to review and interpret tender documents with attention to detail, technical specifications, product datasheets, and proposal-related documents.

• Soft Skills:

• Strong communication skills, both written and verbal, for conveying ideas to technical and non-technical audiences.

• Highly organized and detail-oriented, managing multiple priorities and deadlines in a fast-paced environment.

• Collaborative team player able to build strong working relationships across departments and with external partners.

• Confident and professional presence for effective presentation in meetings and customer interactions.

• Solid project management skills, including planning, coordination, and follow-through.

• General Requirements:

• Ability to use consistent business processes to achieve desired results.

• Ability to react appropriately and timely to changing business needs.

• Customer Support experience.

• Willingness and ability to always provide superior customer service.

• Ability to effectively communicate verbally and in writing.

• Strong problem-solving and negotiation skills.

• Effective interpersonal skills with customers, coworkers, and management.

• Strong teamwork and organizational skills with the ability to multi-task.

• Proficiency in Microsoft Office products and computer applications.

• Valid driver’s license with an acceptable driving record.

Qualifications

• Bachelor’s degree in mechanical engineering or equivalent experience.

• 0-3+ years of relevant experience. Engineer-in-training (EIT) and recent graduates are welcome.

• Preferred Qualifications:

• Knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas, and electric motors.