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Customer Relationship Executive
Mythri Engineers
Hyderabad, Telangana, India1h agovia LinkedIn
About the Role
The Customer Relationship Executive is a full-time, on-site role based in Hyderabad. The position involves managing and nurturing client relationships, responding to customer inquiries, and ensuring consistent customer satisfaction through timely communication and issue resolution.
Key Responsibilities
- Manage and nurture client relationships.
- Respond to customer inquiries.
- Ensure consistent customer satisfaction through timely communication and issue resolution.
- Coordinate with internal teams to address client needs.
- Track customer feedback.
- Prepare basic reports on client interactions.
- Follow up on open requests.
- Support business relationship initiatives.
- Maintain accurate customer records.
- Contribute to service improvement by sharing insights from client interactions.
Qualifications
- Strong focus on Customer Satisfaction and Customer Service.
- Experience in Business Relationship Management and Client Relations.
- Effective Communication skills, including clear verbal and written communication, active listening, and professional email etiquette.
- Basic proficiency with office productivity tools (e.g., spreadsheets, word processing, and CRM or customer databases).
- Ability to work collaboratively with cross-functional teams.
- Ability to manage multiple client requests in a structured manner.
- Good problem-solving skills.
- Good organizational skills, with attention to detail in documentation and follow-up.
- Relevant diploma or bachelor’s degree in business, commerce, management, or a related field is preferred.
- Prior experience in customer-facing or support roles within engineering, manufacturing, or service industries is an advantage.