TA Coordinator

About This Role

• This TA Coordinator role is an opportunity to join the New to Blue team and support a welcoming, consistent onboarding experience for new colleagues and hiring leaders across American Express.
• This role is focused on the day-to-day administrative execution of onboarding activities, including documentation, colleague follow-ups, welcome-kit coordination, and logistical support for New to Blue sessions.
• The coordinator will work closely with colleagues, internal teams, facilitators, and vendors to ensure onboarding activities are completed accurately and within agreed timelines.
• To succeed in this role, you will need to be highly organized, detail-oriented, responsive, and comfortable managing multiple tasks and follow-ups in a fast-paced environment.

Key Responsibilities

• Coordinate pre- and post-boarding documentation activities, ensuring accuracy, completeness, and timely closure of requirements.
• Maintain accurate colleague documentation and records, with timely follow-up on gaps or pending actions.
• Coordinate welcome-kit inventory and distribution across India locations, ensuring availability and timely delivery.
• Partner with vendors and internal teams to support seamless execution of onboarding-related requirements and resolve operational issues.
• Coordinate logistics and operational readiness for in-person New to Blue sessions.
• Support virtual New to Blue sessions, ensuring effective coordination and colleague communication.
• Track New to Blue participation and drive timely follow-ups to support completion of onboarding requirements.
• Maintain accurate trackers and status updates, proactively following up and escalating delays or issues as required.
• Provide operational and production support for New to Blue across locations.
• Manage operational trackers, maintain accurate records, monitor pending actions, and follow up to ensure closure within defined timelines.

Qualifications

• Based in Gurgaon, with the ability to work from the office at least four or more days per week and provide on-site support for New to Blue operations.
• Working proficiency in India-specific post-boarding documentation, including PF Forms 11 and 2, gratuity nominations, and colleague declarations, ensuring accuracy, compliance, and timely closure of gaps.
• Must have provided hands-on support to the New to Blue (NTB) team within the past 12 months, covering onboarding documentation, on-site operations, and back-end administrative processes.
• Proficiency in maintaining colleague personnel records, including document validation, follow-ups, and managing documentation workflows, and using document management systems and digital platforms.
• Hands-on capability in coordinating logistics across multiple locations, including inventory tracking, shipping, vendor coordination, distribution, and delivery follow-ups.
• Working experience in coordination with internal support teams and external vendors to resolve operational issues efficiently.