Restaurant Team Member

About the Role

A Company Associate’s job is to delight customers with great food and good vibes. Provide customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.

FOCUS

• Demonstrate and reinforce Company’s Behaviors and Values: Great Food, Good Vibes, Achievement, Innovation, Integrity, Teamwork, Community and Belonging.
• Familiarity with the Potbelly brand and its products.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Company recipe manual standards.
• Comply with health and safety standards for food, cleanliness, and safety of shop.
• Maintain personal hygiene standards, including wearing clean Company uniform.
• Comply with established food safety requirements and practices.
• Comply with shop security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Delight customers.
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in shop.

Other Key Functions

• Restock food line, chips, and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader.
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for different sandwiches.
• If 18 or older, uses and cleans the automatic slicer & manual chicken slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Take delivery/catering/pickup orders over the phone.
• Others duties as assigned.

Physical Functions

• Ability to stand/walk a minimum of 5 hours or as needed.
• Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
• Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
• Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

Qualifications

• Must represent Company Values.
• Must be at least 16 years of age.
• For Illinois employees, all employees are required to become food safety certified within 30 days of employment.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Must possess neat and clean hygiene.
• Ability to handle a knife confidently.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team-player.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Must demonstrate leadership behaviors and values that align with Company.