PROCESS DELIVERY SPECIALIST

About the Role

A career in IBM Consulting involves long-term relationships and close collaboration with clients globally. In this role, you will be part of IBM BPO, accelerating digital transformation using agile methodologies, process mining, and AI-powered workflows. You will work with visionaries across multiple industries to improve the hybrid cloud and AI journey for innovative companies.

Key Responsibilities

• Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services.
• Works on complex transactions requiring review & eligibility checking.
• Runs reports & performs reconciliations between various reports.
• Interfaces with customers to resolve questions and issues regarding compensation administration/processes.
• Provides data for any internal business controls team as required.
• Ensures compliance to the client’s existing standards.
• Provides services that rely on processed employee data to meet Service Level Agreement (SLA) demands.
• Provides solutions to issues brought up by the contact center according to policy guidelines.
• Reaches out to upstream and downstream processes to resolve identified issues.
• Performs system testing when required.

Requirements & Tech Stack

• Knowledge in SAP HR Management System.
• Understanding of client-specific policy.
• Understanding of end-to-end HRMS System and Process.
• Strong knowledge of MS Excel.

Qualifications

• Graduate or Post-Graduate (MBA HR is preferred).
• Overall of 0-2 years of experience in Core HR & Issue Resolution for any International IT / ITES Company.
• Excellent communication skills in English (oral & written).
• Strong knowledge of Core HR (excluding recruitment) related processes.
• Worked on SAP HRMS.
• Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines.
• Ability to pre-empt potential issues and reprioritize work to meet ever-changing needs of customers (internal and external).
• Proactively follows up with key customers on resolution and action plans.
• Ability to think through complex issues and situations and develop robust, well-thought-out solutions.
• Ability to trouble-shoot and implement changes in processes.
• Ability to identify major areas of concern regarding compliance to travel policy and recommend measures to address identified exceptions.
• Ability to analyze and present travel spending data for optimum business benefits.
• Works well with internal customers and external suppliers.
• Ability to positively influence others in problem-solving and work process improvements.
• Excellent Customer Service skills.
• Ability to communicate to all people at all levels within the organization.
• Ability to resolve difficult customer service issues.
• High degree of numeracy skills with meticulous attention to details.
• Ability to work well within a team.
• Open to working in rotational shifts.