AV Site Support
Raas Infotek
Washington, DCFresher1h agovia LinkedIn
Location: Washington
Key Responsibilities
- Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity.
- Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
- Perform imaging and refreshing of computers and other devices.
- Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
- Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
- Support live events by operating AV systems and addressing any technical issues that arise.
- Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
- Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
- Maintain accurate records of support requests, resolutions, and equipment maintenance.
- Provide smart hands support in IDF switch rooms.
Qualifications
- Bachelor’s degree or equivalent industry experience and/or technical certifications or coursework in IT or AV technology.
- Familiarity with ServiceNow ticketing system.
- Proven experience in providing IT support in an office environment.
- Strong problem-solving skills and attention to detail.
- Basic understanding of audio and video equipment and their functions.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to travel to various client locations as needed.
- Ability to lift and carry equipment up to 50 lbs.
- Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.
Preferred Skills
- Familiarity with video conferencing platforms and common office tools and operating systems.
- Basic knowledge of networking and cabling.
- Experience with asset management software and IT service management tools.
- Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards.