Certified Pharmacy Technician

About the Role

This role assists the pharmacist in the practice of pharmacy and other Pharmacy Department duties in accordance with Company policies and procedures.

Key Responsibilities

• Assists the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state and federal regulations.
• Processes prescriptions using pharmacy systems to obtain patient and drug information.
• Engages customers and patients by greeting them, offering assistance, and resolving issues to ensure a positive customer experience.
• Models and shares customer service best practices with team members.
• Develops strong relationships with valuable customers.
• Enters patient and drug information into pharmacy systems, ensuring accuracy.
• Fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Verifies medicine accuracy and checks for possible interactions.
• Assists pharmacists in scheduling and maintaining workflow.
• Reports prescription errors immediately to the pharmacist on duty and adheres to Company policies regarding errors and the Quality Improvement Program.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing.
• Registers all related sales on the assigned cash register, collects and handles cash.
• Assists customers in locating products in the OTC aisle.
• Handles telephone calls that do not require the pharmacist's personal attention.
• Processes and resubmits manual claims for third-party program prescription services.
• Assists with inventory management activities, including ordering, unpacking, checking, and storing shipments of pharmaceuticals.
• Maintains knowledge of Company asset protection techniques and files claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
• May assist the pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples.
• Assists pharmacy staff in the coordination of clinical services, Walgreens healthcare clinics, and external providers.
• Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community.
• Ensures the Pharmacy Department is stocked with adequate supplies, clean, neat, and orderly.
• Complies with all company policies and procedures.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification through the designated PTCB training program and/or state-required certification/registration.
• Attends training and completes PPLs requested by Manager.
• Acquires continuing education credits.
• Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Requirements & Tech Stack

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Willingness to work a flexible schedule, including evening and weekend hours.

Qualifications

• PTCB certification is preferred.
• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Good math skills for accurate prescription filling (counting, measuring, weighing medications) are preferred.
• Good computer skills are preferred.
• Knowledge of store inventory control is preferred.