Cashier Associate

About the Role

The Cashier Associate role at The Winn-Dixie Company focuses on increasing customer confidence and loyalty by providing accurate, fast, and courteous customer checkout. This individual will scan, package, and receive payments for customer purchases, expedite the flow of groceries, and maintain financial responsibility in their service lane.

Key Responsibilities

• Creates a welcoming environment for customers to enhance confidence and loyalty.
• Listens to and escalates customer concerns to management with a positive attitude.
• Stocks front-end products, restocks, and efficiently uses supply items to minimize waste and cost.
• Manages the lane according to service standards.
• Assists in training new cashiers.
• Uses the Point of Sale (POS) system to record sales and handles various tenders including Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, Reward offers, and coupons according to company policy.
• Understands and adheres to company limits on cash shortages and overages, and works to control loss.
• Adheres to guidelines on restricted sale items (e.g., Alcohol, Tobacco).
• Assists customers in unloading purchases onto the conveyor belt.
• Packs customer purchases to prevent damage and carries or pushes groceries to the customer’s car, loading them into the vehicle.
• Checks merchandise prices in all departments as needed.
• Collects shopping carts from the parking lot and other areas and returns them to the designated area.
• Ensures company standards for safety, proper food handling, sanitation, and productivity are maintained.
• Adheres to all regulatory compliance requirements for food safety, USDA, COOL, and DOA.
• Executes product recalls and withdrawals in a timely manner, ensuring items are secured and removed from customer access.
• Reinforces safety programs by complying with safety procedures and identifying unsafe conditions to report to store management.
• Notifies management of customer or employee accidents.
• Reports all safety risks, issues, and illegal activity (robbery, theft, fraud).
• Ensures adherence to wage and hour policies and regulations.
• Cultivates a culture of safety within the store.
• Ensures self and associates are working safely and have received necessary safety training.
• Ensures Hazardous Assessments are posted and Personal Protective Equipment (PPE) is available and utilized as required.
• Ensures equipment is in good repair; reports and assists with remediation of safety hazards.

Requirements & Tech Stack

• Point of Sale (POS) system
• Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, Reward offers, coupons
• Alcohol, Tobacco
• Safety, proper food handling, sanitation, productivity
• Food safety, USDA, COOL, DOA
• Personal Protective Equipment (PPE)
• Hazardous Assessments
• Lock out/tag out procedures

Qualifications

• High School Diploma or GED.
• English language proficiency.
• Customer Service skills.
• Effective communication skills.
• Ability to handle stressful situations.
• Basic computer skills for online training.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Authorization to work in the United States or ability to obtain it.
• Successful completion of pre-employment drug testing and background check.

Physical Demands

• Regularly required to stand or walk on various flooring types.
• Utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements with hands and/or feet.
• Frequently required to reach at waist level or overhead.
• Frequently required to carry, push, or lift up to 30 lbs.
• Occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 10 ft.
• Pulling Requirement: 250 lbs.

Working Conditions

• May be exposed to indoor, outdoor, cold, freezing, heated, and wet/humid conditions.
• Frequently exposed to twisting of the back and/or neck, walking on slippery or cluttered floors, working with hazardous equipment, and sharp objects.
• Occasionally exposed to loud noise, skin irritants, nuisance dust, fumes, sprays, hazardous cleaning solutions, and other toxins.

Shift Information

• Varied shifts.