Inside sales specialist

About the Role

The Inside Sales Associate – B2C role at Crio.Do is a full-time, on-site position based in Bengaluru.

Key Responsibilities

• Engage with prospective learners via calls, emails, and messages to understand their goals and explain Crio.Do’s programs and offerings.
• Handle inbound and outbound leads.
• Follow up diligently and guide potential customers through the decision-making and enrollment process.
• Maintain accurate records in CRM tools.
• Coordinate with internal teams to ensure smooth onboarding.
• Provide clear, empathetic responses to inquiries.
• Meet individual and team sales targets.
• Ensure a high level of customer satisfaction.
• Represent Crio.Do’s values in every interaction.

Qualifications

• Ability to perform core inside sales activities, including explaining offerings, handling objections, and closing B2C deals.
• Skills in customer satisfaction and customer service to build trust, respond promptly, and provide a positive experience throughout the sales cycle.
• Experience or aptitude in lead generation, including qualifying prospects and nurturing leads through regular follow-ups.
• Basic account management skills to track learner interactions, update records, and support customers post-enrollment.
• Strong verbal and written communication skills in English.
• Additional regional languages are an advantage.
• Comfort with using CRM tools, spreadsheets, and online communication platforms.
• Ability to work in a fast-paced environment, meet targets, and collaborate with cross-functional teams.
• Bachelor’s degree in any discipline or equivalent education.
• Prior internship or project experience in sales or customer-facing roles is a plus.