Tele caller, US Voice
Earning Curve
Chennai, Tamil Nadu, India0–5 yrs1h agovia LinkedIn
Position: Customer Service Representative (CSR)
Process: US Voice Process – Healthcare
Work Location: Awfis Sierra, Perungudi, Chennai
Shift: US Night Shift | 6:00 PM – 3:00 AM IST
Work Mode: 100% Work from Office
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Assist customers with queries, provide accurate information, and ensure a positive experience.
- Maintain clear call documentation and follow established process guidelines.
- Work collaboratively with the team to achieve service quality standards.
Requirements & Tech Stack
- Strong verbal English communication and active listening skills.
- Confidence in handling customer calls professionally.
- A customer-first attitude, patience, and problem-solving ability.
- Willingness to work night shifts and follow a structured work schedule.
Qualifications
- 0–5 years of experience | Freshers with strong communication skills may apply.
- Prior US voice process or healthcare customer support experience is an advantage.
- Comfortable with the Chennai work location.
- Comfortable with the 7:00 PM – 4:00 AM IST night shift.