Branch Operations Coordinator Polk Highlands District

About the Role

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer Banking and Lending division.

Key Responsibilities

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
• Complete operational activities while minimizing risks under established policies.
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
• Support the Branch Manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line, under direction of regional banking management.
• Support customers and employees in resolving or escalating concerns or complaints.
• Receive guidance from managers and exercise judgment within defined policies and procedures.
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
• Identify information and services to meet customers financial needs.
• Motivate team to achieve full potential and meet established business objectives.

Requirements & Tech Stack

• Customer service and issue resolution support experience (1+ year).
• Cash handling experience.
• Ability to interact with integrity and professionalism.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Well-organized, independent, and able to prioritize in a fast-paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Relevant military experience (e.g., personnel benefits management, processing military orders/transitions, wartime readiness operations, human resources, or military recruiting).
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.

Qualifications

• 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
• Ability to motivate others to achieve full potential and meet established business objectives.

Job Expectations

• Ability to work weekends and holidays as needed or scheduled.
• This position is not eligible for Visa sponsorship.

Posting Locations

• 1515 Harden Blvd, Lakeland FL 33803
• 1414 S. Combee Road, Lakeland FL 33801
• 6711 US Hwy 98 N, Lakeland FL 33809