Channel Partner Associate

Role Overview

We are seeking an analytical Channel Partner Associate to join our growing remote team. This role requires combining big-picture strategic thinking with hands-on, tactical execution to shape operations, drive strategic initiatives, and deliver exceptional results.

Key Responsibilities

• Respond promptly and professionally to client inquiries and escalations.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Manage daily scheduling, coordinate meetings, and facilitate cross-team communications.

Requirements & Tech Stack

• Zendesk
• Salesforce
• Operational workflow platforms
• Proven track record in operations, project management, or client success.

Qualifications

• Exceptional ability to manage multiple competing priorities simultaneously.
• Proven comfort and productivity operating in a fully remote, distributed environment.
• High-level proficiency with Zendesk, Salesforce, and operational workflow platforms.
• Highly organized methodology with a strong ability to prioritize effectively.
• A proactive, solution-oriented mindset that thrives on solving complex problems.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• Exceptional stakeholder management, active listening, and negotiation skills.

Benefits

• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects