Customer Support Executive
Zenwork, Inc
Hyderabad, Telangana, IndiaFresher3d agovia LinkedIn
About the Role
The Customer Support Executive role at Zenwork, Inc. is a full-time, on-site position based in Hyderabad.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone, providing accurate information and timely resolution of issues related to tax compliance and reporting products.
- Guide users through platform features.
- Troubleshoot technical or account-related problems.
- Coordinate with internal teams to escalate complex cases.
- Maintain detailed records of interactions in support tools.
- Follow established processes.
- Contribute to knowledge base content to improve self-service options.
- Monitor customer feedback.
- Support on-boarding activities.
- Help ensure a positive end-to-end user experience.
Requirements & Tech Stack
- English (Strong verbal and written communication skills)
- Customer Support
- Customer Service
- Customer Satisfaction
- Online Support (handling queries through live chat, email, and ticketing systems)
- Technical Support (basic troubleshooting of web applications and user account issues)
- SaaS or fintech/tax compliance products (comfort with technology and web-based platforms is beneficial)
- Ability to work in a fast-paced environment
- Ability to prioritize multiple requests
- Ability to follow structured processes accurately
- Problem-solving mindset
- Attention to detail
- Collaborative approach to working with cross-functional teams
Qualifications
- Graduation Mandatory
- Bachelor’s degree or equivalent experience in a relevant field such as business, commerce, information technology, or related discipline.
- Work From Office
- Hyderabad
- 24/7 work environment with rotating weekly time off. Must be able to work permanent night shifts or assigned rotational shifts.
- Additional language proficiency is a plus.