Patient Services Technician

PathGroup

Key Responsibilities

• Greets customers appropriately and treats all customers in a courteous manner.
• Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
• Collects specimens according to established procedures, clearly explaining the process of venipuncture or other specimen collection (e.g., urine, fecal).
• Reduces patient anxiety by providing a calm environment during the collection process.
• Disposes of blood, biohazard fluids, tissue, and contaminated sharps in accordance with applicable laws, standards, or policies.
• Completes requisitions accurately in PathConnect and/or other Pathgroup computer applications.
• Enters patient, specimen, insurance, or billing information into the computer, requiring attention to detail for accuracy.
• Communicates with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information (e.g., diagnosis codes, UPIN information).
• Researches test/client information utilizing the lab computer system.
• Matches laboratory requisition forms to specimen tubes.
• Labels, centrifuges, splits, and freezes specimens as required by the test order.
• Packages specimens for transport, storing them according to required temperature and placing them in appropriate collection containers/tubes, accurately labeling them according to specific protocols.
• Demonstrates proficiency in proper collection methods and processing of all specimens.
• Maintains required records and documentation, including daily records and appropriate PSC/IOPST Patient Services Technician logs.
• Assists with the compilation of monthly statistics and data.
• Performs basic clerical duties such as filing, faxing, and preparing mail.
• Performs electronic data entry.
• Approves time in attendance software by noon on the Monday following the end of the pay period.
• Submits accurate expense and travel logs by Monday for the week prior or as directed by management.
• Adheres to departmental and company code of grooming, dress code, and lab coat policies, appearing neat and clean at all times.
• Utilizes time appropriately and is capable of maintaining fluctuating patient flow.
• Displays courteous and professional behavior to clients, patients, and co-workers.
• Communicates with co-workers and clients in a way that promotes a harmonious and cooperative working environment.
• Answers the telephone in a friendly and helpful manner, incorporating the company name, self-identification, and a helpful statement.
• Performs duties in an independent manner.
• Communicates pertinent information/issues to supervisor, manager, or group leader for resolution.
• Contributes to a positive work climate and to the team effort of the department and company.
• Ensures facilities are neat, clean, and in good repair, advising the Group Leader or Supervisor of required repairs and maintenance.
• Assists with periodic inventory counts, reporting shortages and problems to the group leader or supervisor as they occur.
• Utilizes proper PPE (Personal Protective Equipment) to ensure patient and personal safety.
• Exercises all laboratory safety precautions and adheres to lab procedures as stated in procedure manuals.
• Performs all job responsibilities in alignment with industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

Non-essential Functions

• Works with other departments within PathGroup and subsidiaries.
• Other duties as assigned.