Credit & Collection Specialist 1

About the Role

Crown Equipment Corporation is seeking a Credit & Collection Specialist 1.

Key Responsibilities

• Customer Collection Activities:
• Maintain regular communication with customers to ensure assigned accounts are current and payment is forthcoming.
• Provide customer service and maintain appropriate documentation of collection procedures.
• Follow up in a timely manner on past due invoices.
• Proactively confirm approval of all larger invoices with key customers.
• Enlist the efforts of Branch Management, General Managers, and Directors to accelerate the collection process.
• Credit Review:
• Monitor credit status on all assigned accounts.
• Coordinate and work with Regional Credit Specialist on resolution.
• Assist Collection Specialist Regional with research and resolution of past due accounts.
• Research customers through Dunn & Bradstreet, company history, and other internet sources to determine risk.
• Follow up with customers on delinquent accounts to determine approval of orders.
• Report Preparation and Review:
• Review portfolio using Accounts Receivable (AR) Metrics & Detail Reports.
• Prepare and review portfolio and aging reports with the Branch Management team and customers on a monthly basis.
• Review portfolio with Supervisor on a monthly basis.
• Miscellaneous:
• Monitor credit status on all assigned accounts.
• Research and reconcile account history as needed.
• Process electronic payments as requested.
• Perform accounting adjustments as needed.
• Perform other duties as assigned.

Requirements & Tech Stack

• Less than 2 years related experience.
• Associate degree in Accounting.
• Non-degree considered if 6+ years of related experience along with a high school diploma or GED.
• Per 8-hour shift. Sit 8 hours and stand 0 hours.
• Typical office environment (low noise level, limited exposure hot/cold temperatures, dust, fumes, and vibrations).
• Regular interaction with others and performs a degree of independent work.
• Physical and mental demands are akin to the majority of office positions with prolonged periods of sitting and prolonged use of a computer/keyboard.
• Infrequent lifting, walking and climbing stairs.
• Occasional use of office equipment (copiers, printers, etc.).

Qualifications

• Attention to detail and ability to work independently with appropriate guidance.
• Analytical and objective decision-making skills.
• Good communication skills and problem-solving capabilities.
• Good computer skills.
• Ability to multitask and work in a fast-paced environment.