Sales Development Program, Phoenix, AZ

About the Role

• Sales Agent in the Sales Development Program located in Phoenix, AZ.
• Full-time, inbound call role focused on consulting customers on their insurance needs.
• Training is fully onsite, with schedules determined by the Hiring Manager after completion.
• The work impacts the lives of millions for the better, contributing to a more responsive, affordable, and optimized health care system.

Key Responsibilities

• Handle inbound calls from prospective members to identify assistance needs and convert callers to qualified leads or sales.
• Ask appropriate questions and actively listen to identify issues while documenting information in computer systems.
• Utilize product knowledge to assess prospect needs, explain product differences, and help members select suitable products.
• May make outbound calls to follow up on questions or review products/services with current members.
• Assist prospects with completing enrollment applications over the phone accurately and consistently.
• Meet established goals for performance, attendance, and consumer experience.
• Maintain requirements for agent licensure, appointments, and annual product certification.
• Apply AI tools and techniques to drive efficiency, insights, and innovation.
• Design, develop, and deploy AI-powered solutions to address complex business challenges.
• Build and optimize prompts for analysis, reporting, and automation.
• Integrate AI into workflows such as reporting, dashboards, and operations processes.
• Analyze data using AI-enabled tools and generate insights.
• Collaborate with teams to identify opportunities for AI-driven improvements.
• Ensure responsible and compliant use of AI solutions.

Work Schedule

• Operating hours: Monday - Friday 7:00 AM - 9:00 PM.
• Shift will be provided during training, with rotational weekend work.
• Full-time position requiring flexibility based on business seasonality.

Work Location

• Onsite training program in Phoenix, AZ, for 6 - 10 weeks (standard day shift).

Program Features

• Accelerate your career through a Sales Development Program focused on learning new skills and fostering growth.
• Collaborate with experienced professionals, mentors, and sales leaders.
• Build relationships within a close-knit community of peers in the development program.
• Structured, curriculum-based development program.

Compensation & Benefits

• Compensation = Base pay + monthly sales incentive.
• Average first-year annual earnings: $60K (base plus commissions).
• Top performers can earn $80K+.
• $2,000 sign-on bonus for external candidates.
• Additional $1,000 sign-on bonus if licensed at the time of offer.
• 18 days accrued Paid Time Off during the first year, plus 8 Paid Holidays.
• Medical Plan options with a Health Spending Account or Health Saving Account.
• Dental, Vision, Life & AD&D Insurance.
• Short-term and Long-term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
• Fun and competitive work environment.
• Hourly pay range: $16.00 to $24.00 per hour.
• Eligible for bonuses based on sales performance.

Requirements & Tech Stack

• Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• AI tools and techniques.
• AI-powered solutions.
• AI-enabled tools.

Qualifications

• Currently in the final year of obtaining a Bachelor's degree OR obtained degree no longer than 24 months prior to the position start date from an accredited college/university.
• Bachelor's Degree must be obtained prior to the start of employment.
• Must be eligible to work in the U.S. without company sponsorship now or in the future for employment-based work authorization.
• No license is required prior to starting the role.
• Successfully complete UHC Portfolio Agent New Hire training classes and demonstrate proficiency.
• Work or volunteer experience in sales, customer service, health care, or health insurance (preferred).