Graduate Field Service Engineer

About the Role

DISCO Corporation is a global leader in precision cutting, grinding, and polishing solutions, serving industries such as semiconductor, medical devices, and electronic components. DISCO Hi-Tec America, Inc. (DHA) is seeking a Graduate Field Service Engineer to join their Equipment Engineering/Field Service Engineering team in the Chandler, AZ area. This role requires 60% travel between the Chandler office and customer sites.

Key Responsibilities

• Install, maintain, troubleshoot, and repair DISCO grinding, dicing, and laser equipment at customer sites.
• Independently diagnose complex issues using rigorous electrical/mechanical procedural sequences.
• Document analytical steps and root causes for internal teams and customers.
• Foster strong customer relationships and provide reliable support, including potential customer training on servicing, maintenance, and operations.
• Assist with translating technical materials and communicating with headquarters in Japan in Japanese.
• Work with robotics, cameras, electrical motor components, and sophisticated software.
• Participate in DISCO corporate activities focused on deeper thinking, value exchange, and constant improvement.
• Perform other duties as assigned.

Requirements & Tech Stack

• Electro-mechanical repair aptitude with the ability to troubleshoot and fix intricate systems.
• Familiarity with lab instrumentation, CAD drawings, electrical diagrams, MS Office, and general computer programming.
• Knowledge of semiconductor processes, lasers fundamentals, optics fundamentals, or semiconductor industrial engineering and operation is a plus.
• 2-4 years of applicable working experience or hands-on experience with similar technical fields (e.g., HVAC, Automotive).
• Military experiences are welcome.
• Bilingual (Korean OR Mandarin) is a Must.

Qualifications

• Bachelor of Science degree in any discipline is preferred.

Physical Requirements

• Lift and move up to 30 lbs.
• Work in varied physical positions to access hard-to-reach areas.
• Wear personal protective gear for extended periods during on-site work.

Interpersonal Skills

• Clear, concise, and effective communication skills.
• High degree of self-motivation and creativity.
• Ability to perform under pressure.
• Natural ability to build strong relationships, maintain trust, and promote teamwork.
• Willingness to lead peers and act as a resource for colleagues.