Parts Specialist

About the Role

The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in the accomplishment of assigned tasks.

Key Responsibilities

• Follow and promote all company customer service programs.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving professional customers.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store by answering calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Accurately maintain and secure the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning.
• Perform daily operational tasks such as preparing new, core, and warranty merchandise returns to be shipped to the distribution center, and assisting with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after corresponding training and company requirements are met.
• Perform in-store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate.
• Perform other duties as assigned.

Requirements & Tech Stack

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Ability to multitask, handling customers on the phone and in the store at the same time.
• Driving record must meet company mandated driving eligibility requirements.

Qualifications

• Desired: Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• Desired: ASE certification.
• Desired: Fluency in multiple languages (Spanish is highly desired).
• Bilingual candidates encouraged to apply.

Compensation

• Pay Range: $12.77 - $18.40 hourly.
• Additional compensation includes annual, quarterly performance, or premiums paid in specific circumstances.

Growth & Benefits

• O'Reilly Auto Parts has a strong promote-from-within philosophy.
• Competitive Wages & Paid Time Off.
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One.
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for Career Growth.