FRONT END/CASHIER

Job Title: FRONT END/CASHIER

Company: Kroger

About the Role

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Key Responsibilities

• Deliver and encourage other associates to deliver excellent customer service.
• Perform cashier functions, including:
• Open/close register
• Ring sales
• Complete tender transactions
• Bag merchandise
• Make money drops
• Knowledge of produce codes
• Complete file maintenance log for price discrepancies.
• Maintain cleanliness of checkstand area to housekeeping standards.
• Answer telephones.
• Comply with all corporate policies.
• Promote and follow Company initiatives.
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale.
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary.

Store Accounting

• Maintain all store accounting functions.
• Prepare bank deposit of excess funds (cash and checks).

Customer Service Desk

• Open and close desk.
• Process:
• Refunds
• Exchanges
• Money orders and transfers
• Bill pay
• Gift cards
• Purchase orders
• Equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses.
• Send/receive faxes.
• Administer lost and found.
• Run vendor reports.

Additional Skills

• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Requirements & Tech Stack

• Ability to perform essential functions with or without reasonable accommodation.
• High school diploma or general education degree (GED); or combination of relevant education and experience.
• Six months cashier experience to work at Customer Service Desk.
• Minimum 18 years of age (19 years of age in Idaho/ 19 years in Alaska if selling tobacco).
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends on a regular basis, work any shift, and work overtime as needed.
• Ability to organize/prioritize tasks/projects.
• Accuracy/attention to detail.

Desired

• Knowledge of company policies, procedures, and organizational structure.
• Related retail experience.