Claims Associate Auto Adjuster

Entry Level Auto Claims Adjuster

USAA

About the Role

USAA is seeking dedicated professionals to work in our Colorado Springs, CO office as an Entry Level Auto Claims Adjuster. This role focuses on adjusting non-injury auto claims under supervision, involving investigation, evaluation, negotiation, and adjustment of low complexity auto insurance claims. This includes managing the end-to-end claims process and settling claims in compliance with state laws and regulations, delivering exceptional customer service by setting expectations, communicating proactively, and providing advice.

Key Responsibilities

• Acquire and apply knowledge of auto coverages, auto physical damage, and liability to evaluate and settle high volume, low complexity auto claims (e.g., simple comprehensive and collision, glass, roadside, rental vehicle coverages for repairable vehicles).
• Resolve claims through proactive problem-solving and decision-making within authority guidelines and under direct supervision.
• Document evaluation, investigation, negotiation, and settlement decisions clearly.
• Collaborate with external and internal business partners to facilitate claims resolution.
• Support members, business partners, and claimants using various communication channels and digital tools for timely and effective resolutions.
• Acquire and apply foundational knowledge of Property and Claims (P&C) insurance industry products, services, policy contracts, coverages, and internal claims handling processes.
• Support workload surges and catastrophe (CAT) response operations as needed, potentially including evenings, weekends, and holidays.
• May be assigned CAT deployment travel with minimal notice.
• Ensure risks are identified, measured, monitored, and controlled in accordance with policies and procedures.

Training & Development

• Comprehensive, fully paid four-month training program including materials, licensing costs, discussions, hands-on training, e-learning, and instructor guidance.
• New training classes start monthly.
• In-office development program designed to foster a proactive and independent support style.
• After six months in-office, opportunity for remote work two days a week.
• Initial training will be held in-office for 8 weeks, Monday - Friday, 8 am - 4:30 pm, with 100% mandatory attendance.
• Post-training work shift will most likely be Monday - Friday, 10 am - 6:30 pm.

Requirements & Tech Stack

• High School Diploma or equivalent experience or GED.
• Ability to provide exceptional customer service by communicating clearly and professionally through multiple channels.
• Ability to prioritize and multi-task while navigating multiple business applications.
• Must successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire.
• Successful completion of job-related assessments is required.

What Sets You Apart

• US military experience through military service or a military spouse/domestic partner.
• Bachelor’s degree.

Compensation

• Hiring Range: $49,840 to $51,840.
• Actual salary will vary by location and be based on experience and market data.
• Employees may be eligible for pay incentives based on performance.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension.
• Life insurance.
• Parental benefits and adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education.