Senior Associate

Job Title: Senior Associate

Company: WNS

Key Responsibilities

• Handle customer inquiries, issues, and requests professionally, courteously, and timely via phone, email, chat, etc., aiming for customer satisfaction and loyalty.
• Complete data quality checks and invoicing activities on multiple tools.
• Communicate with vendors (Hotels, Airlines, Car Rental Companies) through outbound calls/emails.
• Work on Ticketing queues in GDS- Amadeus, including fulfilling tickets and processing ADM's / ARC's / BSP's transactions*.
• Maintain up-to-date knowledge of company products, services, policies, processes, and procedures.
• Gather customer feedback, identify trends, and escalate to supervisors for process and service improvement.
• Meet or exceed individual and team performance goals.
• Participate in training programs and coaching for professional development.
• Adhere to defined KPI/SLA of the process.

Work Schedule & Location

• 24/7 shift schedule, including graveyard shifts, weekends, and holidays.
• 5 days working, 2 days off.
• Rotational shift and rotational off.
• Work from office.
• Location: Gurgaon.

Qualifications

• Graduate and Undergraduate.
• Minimum 1 year of experience in corporate travel.

Salary: 52K (Based on Interview)