Customer Service Associate
Accenture services Pvt Ltd
Gurugram, Haryana, India1–3 yrs3h agovia LinkedIn
Job Title: Customer Service Associate
Company: Accenture Services Pvt Ltd
About the Role
This role involves managing and administering life insurance policies and annuity contracts throughout their lifecycle, including policy issuance and claims processing.
Key Responsibilities
- Process policy issuance and endorsements accurately and timely.
- Manage life insurance and annuity claims, ensuring thorough review and prompt payouts.
- Serve as a point of contact for policyholders, addressing inquiries and providing guidance on products and benefits.
- Ensure all activities comply with regulatory requirements and company policies.
- Maintain detailed and organized records of policy transactions and communications.
Requirements & Tech Stack
- Experience in Retirement Solutions - Retirement Planning Services.
- Experience in Life-Annuity Claims and Policy administration services.
- Experience with financial and non-financial transactions such as policy surrender, loan, withdrawal, and policy transfers.
- Experience in Life, Annuity, Retirement Insurance, and claims management.
- Experience managing financial transactions.
- Flexible for 100 percent night shift (starting 8:30 PM) and RTO during training.
Qualifications
- Any Graduation