Customer Success Associate

Key Responsibilities

• Building & strengthening customer relationships
• Listen, empathize and help customers achieve their goals
• Manage incoming chats, emails, calls, SMS, and various other channels, and handle appropriate follow-up
• Address, resolve, and record any customer issues pertaining to business growth, billing, and general account satisfaction
• Have comprehensive knowledge of the company’s business model to answer all customer-related inquiries
• Demonstrate the value of Cradlewise to customers by providing amazing customer support
• Resolve and record customer issues pertaining to business growth, billing, and general account satisfaction
• Demonstrate the value of Cradlewise to customers by providing amazing customer support

Requirements & Tech Stack

• Exceptional English communication skills, both written and verbal
• Mad multi-tasking skills
• Positive, polite, confident, sincere, and friendly disposition
• Ability to solve problems and think quickly on your feet
• Ability to stay calm, cool, and collected during stressful customer interactions
• Flexibility to adapt to a growing and evolving environment
• An eye for detail
• Knowledge of CRM is a plus
• Ability to work nights, weekends, and holidays

Qualifications

• Bachelor’s degree preferred
• Academic qualifications: Bachelor’s degree in English, Journalism or related field.

About the Company

Cradlewise is a baby tech startup based out of San Francisco, Bangalore, and Pune. We build smart baby products, including a smart crib for babies from 0 to 24 months of age that senses early signs of wakeup, learns sleep patterns, and soothes the baby back to sleep. We are focused on sensing, learning, and impacting outcomes for babies and parents, reimagining the baby nursery to be smart, intuitive, and delightful. We are passionate about our people, customers, values, and culture.