French Language International Voice Process Executive

Job Title: French Language International Voice Process Executive

About the Role

Doctor Career is seeking a French Language International Voice Process Executive. This role involves speaking with international callers and requires adaptability to shift-based schedules for international operations.

Key Responsibilities

• Converse clearly and professionally with international callers in French.
• Manage high call volumes effectively.
• Maintain organization and follow call scripts and processes while ensuring quality.
• Adapt to shift-based schedules as required.

Requirements & Tech Stack

• French: Strong proficiency in spoken and written French.
• English: Good command for internal communication, documentation, and coordination.
• Computer Systems: Comfort with using computer systems, CRM tools, and call center software.
• Ability to learn new platforms quickly.
• Customer Service Orientation: Active listening, empathy, and problem-solving skills.
• Willingness to work on-site in Gurgaon.
• Prior experience in an international voice process, call center, or customer support environment is beneficial.

Qualifications

• Minimum educational qualification of high school diploma or equivalent.
• A graduate degree is an advantage.
• Professional, gender-neutral, and inclusive attitude toward colleagues and clients.