Customer Service Associate

Job Title: Customer Service Associate

Company: Firstsource

Key Responsibilities

• Handle inbound and outbound calls from UK customers.
• Resolve customer queries, complaints, and service-related issues efficiently.
• Provide accurate information and appropriate solutions based on customer requirements.
• Communicate professionally with UK customers using clear and effective English.
• Handle escalations and difficult customer interactions with patience and professionalism.
• Maintain accurate customer information and update call details in CRM systems.
• Meet performance metrics related to customer satisfaction, call quality, productivity, and resolution time.
• Follow company policies, process guidelines, and quality assurance standards.
• Escalate complex issues to the relevant department when necessary.
• Ensure a high standard of customer service and maintain professional call etiquette.

Requirements & Tech Stack

• Basic computer knowledge.
• Customer-handling skills.

Qualifications

• Minimum Qualification: 10th Pass or 12th Pass.
• Good English communication skills are preferred.
• Willingness to work in rotational shifts, including night shifts.
• Freshers and experienced candidates can apply.
• B.E, B.Tech, B.Sc, Post-Graduation Fresher’s are not eligible.
• Must bring the original physical copy of any identification documents for verification.
• Individuals who attended an interview within the last 30 days are not eligible for this walk-in.