Telesales Representative

About the Role

• This is a full-time, on-site Telesales Representative role based in Surat.
• The role involves contacting prospective and existing customers by phone to explain solar products and services, understand their energy needs, and generate qualified leads.

Key Responsibilities

• Respond to inquiries.
• Provide accurate information about rooftop solar solutions.
• Guide customers through basic eligibility and pricing discussions.
• Maintain call records.
• Update CRM or sales databases.
• Follow up on leads to support conversions and appointment bookings for the field sales team.
• Collaborate with sales and customer support teams.
• Participate in periodic training to stay updated on product offerings and promotions.

Requirements & Tech Stack

• Comfort with using phones, computers, and CRM or call-tracking tools.

Qualifications

• Strong Communication skills, including clear spoken English and local language proficiency.
• Customer Service and Customer Support skills to handle inquiries, resolve basic issues, and build long-term relationships.
• Sales skills to generate leads, follow up effectively, and support closure of rooftop solar deals.
• Ability to learn product details quickly and apply sales scripts and processes consistently.
• Basic understanding of solar or renewable energy solutions is an advantage.
• Ability to work on-site in Surat with a target-driven, results-oriented mindset.
• Prior telesales or call-center experience in energy, utilities, or related sectors is preferred but not mandatory.