Administrative Medical Assistant Internal Medicine

About the Role

This position is responsible for performing administrative tasks (indirect care) that support the care team in providing direct medical care. Utilizes the Electronic Health Record (EHR) and external resources or tools to provide a complete assessment of the patient’s health status, which includes identifying care gaps prior to the patient encounter. This position utilizes specialized knowledge, judgment and communication skills to assure that patients get the indicated care when and where they need and want it, in a culturally and linguistically appropriate manner. Patient contact via telephone is a critical component of this position, highlighting the medical background and communication skills necessary.

Key Responsibilities

• Performs chart review to ensure coordinated patient care.
• Assists providers with exams and minor in-office procedures, which could include taking patients' blood pressure, documenting respiration and heart rate/pulse, taking temperature, performing phlebotomy, ear irrigation, and EKGs.
• Acts as a chaperone as needed.
• Uses universal blood and body fluid precautions at all times and personal protective equipment as needed.
• Responsible for prioritization of patient flow through the clinical process.
• Utilizes evidence-based guidelines when identifying care gaps for preventative and maintenance care.
• Utilizes standing orders as appropriate.
• Utilizes EHR to obtain medical information when communicating with the patient or medical care team regarding respective preventative care, chronic care, specific medications, high-risk patients, and those not seen recently in the clinic.
• Collaborates with the care team to meet expected performance metrics and clinical quality measures.
• Identifies areas for improvement based on results of clinical performance where applicable.
• Maintains clinical skills and provides direct patient care on an as-needed basis.
• Completes all necessary on-boarding/orientation activities, including simulation training, as needed or directed.
• Participates in Annual Clinical Education Days (ACED), as needed or directed.

Requirements & Tech Stack

• High school diploma/GED or equivalent working knowledge.
• Completion of a Banner approved medical assistant training program that also meets state-defined regulations.
• BLS certification required upon hire.
• Requires strong computer skills, including the ability to work with medical software.
• Requires exceptional interpersonal and communication skills.
• Requires the ability to manage multiple changing priorities in an effective and organized fashion.

Qualifications

Uncertified Medical Assistants will be considered with proof of completion of a formal Medical Assistant education program and will have 12 months from their hire date to obtain national certification.

• Active Medical Assistant certification is required within one year of hire.
• Active Medical Assistant certification: Registered Medical Assistant (RMA) from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) from National Health Career Association (NHA) or National Certified Medical Assistant (NCMA) from National Certified Competency Testing (NCCT).

Preferred Qualifications:

• Experience with office medical procedures and treatments.
• Knowledge of insurance, managed care operations, EMR, and scheduling software preferred.
• Additional related education and/or experience preferred.