Business Analyst

About the Role

• Dynamic and analytical role focusing on vendor chargeback disputes within the Distributed Products Division.
• Primary responsibility to research, analyze, and resolve chargeback disputes with vendors.
• Proactively identify opportunities to enhance operational efficiency and generate cost savings.
• Meticulous approach to reviewing dispute files, understanding internal processes, and spotting areas for improvement.
• Collaborate with vendors, sales representatives, group purchasing organizations, and other key stakeholders to address issues, determine responsible parties, and implement system changes.
• Conduct root cause analysis and lead discussions with vendors to gather business requirements.
• Build strong distributor/vendor relationships.
• Operate under pressure and independently manage workload to meet strict deadlines.

Key Responsibilities

• Research and analyze vendor chargeback disputes.
• Prepare detailed reports.
• Identify opportunities for process optimization.
• Collaborate with vendors, sales teams, group purchasing organizations, and other stakeholders to resolve disputes.
• Determine the financially responsible party.
• Review customer eligibility lists, contract pricing, and acquisition costs.
• Make system adjustments where necessary.
• Conduct root cause analyses to identify underlying issues and recommend best practices.
• Lead vendor sessions to gather business requirements.
• Build and maintain strong distributor/vendor relationships.
• Participate in cross-functional projects aimed at reducing risk and improving operational efficiency.
• Manage multiple priorities independently.

Requirements & Tech Stack

• Microsoft Excel: Proficiency, including advanced functions like VLOOKUP, XLOOKUP, pivot tables, and data manipulation techniques.
• SAP: Knowledge is preferred.
• Power Query: Experience working with large datasets is preferred.
• Data analysis tools and systems: Familiarity is highly valued.

Qualifications

• Bachelor’s degree in Business, Supply Chain Management, Operations Management, or a related field.
• Strong analytical, problem-solving, and quantitative skills.
• Ability to identify root causes of variances and recommend corrective actions.
• Excellent communication and stakeholder management skills.
• Customer-focused mindset.
• Ability to work collaboratively across teams.