[CU] CRMコンサルタント（MA・CRM領域、システム化超上流工程領域／SCクラス）

About the Role

KPMG Consulting is part of the KPMG Japan advisory group, providing global business transformation services including business model change, operational improvement, and digital technology-driven business reform. Uniquely, they also offer risk consulting and cybersecurity services alongside top-line growth advice.

KPMG Strengths

• Focus on mutual growth for clients and consultants, not solely revenue.
• Low internal barriers between KPMG entities allow for true one-stop service collaboration.
• Supports zero-based corporate transformation based on client issues, not solution-driven approaches.

About the Position

As a Senior Consultant, you will lead strategy development, business improvement, and system implementation (planning, design, and delivery support) primarily in the Marketing Automation (MA) and CRM domains. You will be responsible for the entire process from requirements definition to implementation and operational support, managing project quality and progress.

Key Responsibilities

• Strategy Development & Requirements Definition
• Analyze client business strategy and marketing challenges to formulate MA and CRM utilization strategies.
• Design business processes, set KPIs, and define business/service and system requirements based on the above.
• System Delivery & Adoption Support
• Support implementation and customization of CDP/MA tools (e.g., Treasure Data, Adobe Marketo, Salesforce, HubSpot) and CRM tools (e.g., Salesforce, Dynamics 365).
• Design data integration, build operational flows, and conduct training.
• Driving System Implementation in Early Stages (Beyond MA/CRM)
• Leverage system delivery experience from solution implementations to conduct similar activities across the client's entire business operations, not limited to marketing.
• Client Negotiation & Quality Management
• Conduct regular reviews with clients, report progress, and propose solutions to issues.
• Check deliverables for quality and manage deadlines.
• Team Leadership & Development
• Mentor and review junior consultants leveraging specialized expertise.
• Lead sub-teams within projects in the marketing team.

Requirements & Tech Stack

• Must-Haves:
• Experience implementing and operating MA tools (Treasure Data, Adobe Marketo, Salesforce, etc.) and CRM tools (Salesforce, MS Dynamics, etc.), or experience building from scratch (language-agnostic).
• Practical experience in requirements definition and business process improvement (experience related to the above is a plus).
• Experience in client negotiation, project leadership, and management.
• Welcome Skills:
• Data analysis and marketing strategy planning skills.
• Digital marketing knowledge.
• RevOps (Revenue Operations) knowledge.
• Experience in DX (Digital Transformation) promotion projects (not limited to specific areas).
• Business-level English.

Qualifications

• Possess logical thinking and problem-solving skills to gain client trust.
• Able to lead teams and actively mentor junior members.
• High motivation to learn new technologies and tools.
• Have a background in implementation or technical skills and wish to expand their career in the Tech x Consulting domain.

Working Conditions

• Contract Period: Indefinite
• Salary:
• Below Manager: Annual salary from ¥5,950,000 (includes 50 hours of fixed overtime pay)
• Manager and above: Annual salary from ¥10,400,000
• Bonuses are separate.
• Probationary Period: 6 months
• Working Hours: 9:15 - 17:15 (For those below manager, standard hours with flexible time system: core hours are 3 hours within 9:00-17:00)
• Break Time: 1 hour (determined by the employee within the scope that does not interfere with work)
• Holidays & Leave: Saturdays, Sundays, national holidays, year-end and New Year holidays (December 29 - January 4), and other company-designated days. Paid leave: 10-20 days. Total annual holidays: 120 days. Bereavement leave, special leave.
• Overtime: Yes
• Benefits & Welfare:
• Commuting allowance
• Health insurance, Welfare Pension Insurance, Employment Insurance, Workers' Accident Compensation Insurance
• Retirement plan
• Asset formation savings system
• Certified Public Accountants Corporate Pension Fund
• Health Insurance Society
• Cafeteria plan
• Work-life balance support systems
• Babysitter childcare support subsidy
• Sick child care support system
• Childcare concierge service
• Childcare facility fee subsidy system
• Passive Smoking Prevention: Smoking is prohibited indoors (principle).
• Location:
• Head Office: Otemachi Financial City South Tower, 1-9-7 Otemachi, Chiyoda-ku, Tokyo (Directly connected to Otemachi Station, Marunouchi Line, Exit A1)
• May require being stationed at client sites nationwide depending on the assignment.