Student Success & Workforce Partnerships Coordinator

About the Role

The Student Success & Workforce Partnerships Coordinator is an integral part of the Office of Research and Sponsored Programs/Graduate Studies & Career Development at San Francisco State University. This temporary, full-time position will end on or before November 30, 2027, and is contingent upon grant funding. The role operates under the general direction of the Associate Dean of Graduate Studies & Career Development and in collaboration with the Project Lead.

Position Summary

This role coordinates the implementation of the federally funded Strengthening Institutions Program (SIP). The Coordinator acts as an operational connector for the university's Student Success and Career Pathways Ecosystem, working collaboratively with various campus units, faculty, employers, and community organizations.

Key Responsibilities

Cross-Unit Coordination and Student Success & Career Pathways Ecosystem Implementation

• Coordinate operational implementation of activities supporting the university's Student Success and Career Pathways Ecosystem.
• Serve as the primary operational connector among various campus units to facilitate communication, collaboration, and coordinated delivery of student success and career-connected learning initiatives.
• Coordinate cross-unit operational workflows, referral processes, and shared implementation activities.
• Collaborate with campus partners to identify opportunities that expand student participation in career readiness, experiential learning, employer engagement, mentoring, undergraduate research, academic internships, community-engaged learning, and other career connected learning opportunities.
• Coordinate project implementation schedules, deliverables, meetings, communications, and follow-up activities.
• Develop, implement, and maintain operational procedures, workflow documentation, and resource materials.
• Identify operational challenges and recommend process improvements.
• Collaborate with the Project Lead to implement strategic priorities and support project goals.
• Foster collaboration among participating campus units by identifying opportunities to improve shared operational processes, technology solutions, referrals, and coordinated service delivery.
• Recommend operational improvements that strengthen collaboration, improve efficiency, and enhance the student experience.

Employer, Community, and Workforce Partnership Coordination

• Coordinate operational activities that support employer, industry, alumni, government, and community partnerships.
• Collaborate with campus partners to coordinate shared partner engagement activities.
• Coordinate onboarding, communication, and operational support for employers, community organizations, alumni, and other external partners.
• Collaborate with relevant staff to support operational processes and shared technology workflows.
• Coordinate employer engagement activities that expand career readiness, workforce preparation, internships, mentoring, networking, and other career-connected learning opportunities.
• Coordinate employer and community partner participation in career fairs, networking events, workshops, information sessions, recognition events, and other project-related activities.
• Maintain shared partner information, engagement records, and opportunity data within GivePulse and other university systems.
• Coordinate communications and referrals among campus units to connect external partners with appropriate university programs and opportunities.
• Identify opportunities to strengthen collaboration among various partners to expand student access to career-connected learning and workforce experiences.

GivePulse Administration, Shared Systems, and Reporting

• Coordinate the day-to-day administration, implementation, and continuous improvement of the GivePulse platform.
• Collaborate with relevant staff to support platform configuration, shared operational workflows, documentation, and business processes.
• Coordinate onboarding, training, consultation, and user support for all platform users.
• Troubleshoot user, operational, and platform-related issues, serving as the primary liaison with GivePulse customer support.
• Coordinate platform configuration, including user accounts, opportunity management, forms, pathways, digital credentials, and reporting features.
• Collaborate with relevant staff to develop and maintain platform documentation, standard operating procedures, and user guides.
• Monitor platform utilization, participation records, and data quality to support accurate reporting and assessment.
• Generate reports, dashboards, and participation data to support project evaluation, grant reporting, operational decision making, and institutional planning.
• Collaborate with various campus partners to support platform enhancements, reporting needs, system improvements, and campus-wide adoption of GivePulse.
• Coordinate cross-training and knowledge sharing to strengthen institutional capacity and operational continuity.

Communications, Marketing, and Student Engagement

• Coordinate communications and marketing strategies to increase awareness of the Student Success and Career Pathways Ecosystem and project initiatives.
• Develop and manage content for websites, newsletters, email communications, social media, digital signage, and other communication platforms.
• Coordinate marketing campaigns highlighting internships, community-engaged learning, academic internships, undergraduate research, mentoring, employer engagement, workforce partnerships, and other career-connected learning opportunities.
• Develop and coordinate stories, spotlights, and promotional materials.
• Collaborate with campus partners to coordinate communications, outreach, and promotional efforts.
• Coordinate promotion and outreach for employer engagement activities, workshops, networking events, career fairs, and other project-related activities.
• Monitor communication and engagement efforts and recommend strategies to increase awareness and participation.
• Ensure communications and outreach materials are consistent with university branding and accessibility standards.
• Collaborate with relevant staff to coordinate communication strategies that highlight shared partnerships and student opportunities.

Program Operations, Reporting, and Administrative Support

• Coordinate day-to-day operational activities supporting implementation of the Strengthening Institutions Program.
• Monitor project timelines, deliverables, and operational milestones and coordinate follow-up activities.
• Coordinate collection, organization, and maintenance of project records, reports, correspondence, and other documentation.
• Prepare reports, presentations, meeting materials, and other documents.
• Coordinate data requests and documentation from participating campus units.
• Recommend improvements to administrative processes, operational workflows, and documentation.
• Coordinate project meetings, advisory groups, employer and community partner meetings, and other collaborative activities.

Requirements & Tech Stack

• GivePulse
• Other university systems for maintaining partner information and engagement records.

Qualifications

• General knowledge and skills in applicable administrative and/or program fields, with foundational knowledge of public administration principles, practices, and methods.
• Demonstrated ability to independently plan, organize, coordinate, and implement complex projects involving multiple priorities and stakeholders.
• Demonstrated expertise in research, analysis, evaluation, and interpretation of information.
• Ability to understand complex issues from a broad organizational perspective and develop strategic and operational solutions.
• Demonstrated ability to exercise independent judgment and discretion.
• Ability to establish and maintain collaborative working relationships with faculty, staff, administrators, students, and external partners.
• Demonstrated ability to effectively communicate information and ideas through written reports, presentations, and facilitation of meetings.
• Ability to analyze data, evaluate program effectiveness, and develop recommendations.
• Demonstrated ability to coordinate complex projects, facilitate collaboration among multiple stakeholders, and manage competing priorities.

Preferred Qualifications

• Master's degree in higher education, student affairs, public administration, business administration, nonprofit management, communications, education, or a related field.
• Three or more years of progressively responsible professional experience in higher education, workforce development, career services, experiential learning, community engagement, project coordination, or a related field.
• Experience coordinating complex, cross-functional projects involving multiple stakeholders and campus or community partners.
• Experience working collaboratively with faculty, staff, students, employers, community organizations, government agencies, alumni, or other external partners.
• Experience supporting career readiness, experiential learning, community-engaged learning, academic internships, undergraduate research, employer engagement, workforce development, student success initiatives, or related higher education programs.
• Experience administering, configuring, or supporting technology platforms such as GivePulse, Handshake, CRM systems, Salesforce, or similar engagement, relationship management, or project management systems.
• Experience developing operational workflows, documentation, training materials, standard operating procedures, or business process improvements.
• Experience coordinating communications, marketing, social media, websites, newsletters, and outreach campaigns.
• Experience planning and coordinating workshops, conferences, career fairs, community engagement activities, employer events, or other campus programs and special events.
• Experience collecting, analyzing, and reporting data to support assessment, continuous improvement, program evaluation, or grant reporting.
• Demonstrated ability to build collaborative relationships and work effectively across organizational units.
• Excellent organizational, communication, interpersonal, project management, and problem-solving skills.

Environmental/Physical/Special

• Ability to move boxes of paper, office supplies, outreach materials, displays, and event equipment weighing up to 20 pounds.
• Ability to bend, lift, move, and set up tables, chairs, displays, and other materials for events.
• Occasional evening and weekend work may be required.
• Occasional local travel may be required.

Pre-Employment Requirements

• Background check required.
• Proof of US Citizenship or authorization to work in the United States within three business days of hire.