F135 Hardware Customer Support Engineer P2

About the Role

The Hardware CSE plays a key role in providing technical and sustainment support for engine hardware by interfacing with the customer, program office, Field Service Engineer/Representative, and engineering organization in support of our warfighter. This is an Onsite position.

Key Responsibilities

• Responses to Technical Field Questions (Action Requests)
• Support Engineering Investigations (Deficiency Reports)
• Technical Maintenance Manual Data Creation/Updates/Interpretation
• Author technical presentations and Field Information Notices as required
• Maintenance Awareness Briefings
• Engineering Changes / Design Reviews for Sustainment Impacts
• Field Implementation / Retrofit Planning / Service Test Letters
• Support Technical Conferences as needed
• Production Quality Notification (QN) and Escape (6015) support
• Provide direct, in-person support for a variety of significant field efforts. Represent the department by being generally capable of adding value in solving customer support issues, not directly related to the field assignment
• Ability to travel up to 10% mostly to our F135 Field Sites

Requirements & Tech Stack

• U.S. citizenship is required.
• Bachelor’s degree in Science, Technology, Engineering or Mathematics (STEM) and 1+ years of prior experience.
• Theoretical to advanced knowledge of work area typically obtained through University Degree combined with experience.
• Practical knowledge of RTX projects, programs or systems with the ability to make enhancements and leverage in daily work.
• Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.
• For Engineering/Other Technical Positions: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 2 years of prior relevant experience.

Qualifications We Prefer

• Unwavering customer focus with demonstrated ability to work effectively in a time sensitive and multi-disciplined dynamic environment.
• Existing technical knowledge of gas turbine operation.