Operations Support Analyst

About Arise Tech Global

Arise Tech Global is a technology and talent solutions company helping organizations build high-performing teams across enterprise technology, infrastructure, cloud, cybersecurity, and digital transformation.

About the Role

We are looking for a detail-oriented and reliable Operations Support Analyst to support card-data refresh operations through a web-based application. The role involves processing card-update requests, manually triggering API-based refresh processes, tracking requests, and ensuring timely completion within defined Service Level Agreements (SLAs). The ideal candidate should be comfortable with repetitive, process-driven tasks, follow documented procedures accurately, and demonstrate accountability in meeting daily operational requirements. Willingness to learn new applications, tools, and processes is essential.

Key Responsibilities

• Access designated web-based applications to identify card records requiring data refresh.
• Manually refresh card information to trigger API processes that update card-detail data.
• Process incoming card-update requests accurately and efficiently.
• Ensure requests are completed within the defined SLA of 2–3 business days.
• Follow documented procedures and operational guidelines to maintain accuracy and consistency.
• Track assigned requests and monitor their completion status.
• Identify and escalate exceptions, delays, or technical issues to the appropriate teams.
• Maintain basic records of completed activities and pending requests.
• Demonstrate ownership, accountability, and reliability in meeting daily operational targets.
• Adapt to new applications, tools, technologies, and processes as business requirements evolve.

Requirements & Tech Stack

• Strong attention to detail and the ability to perform repetitive tasks accurately.
• Basic computer skills and comfort working with web-based applications.
• Ability to follow documented procedures and instructions with minimal errors.
• Commitment to meeting deadlines and adhering to defined SLAs.
• Good communication skills and the ability to escalate issues when required.
• Willingness to work the EST shift to support US business hours.
• Positive attitude, adaptability, and eagerness to learn new applications and technologies.

Preferred Qualifications

• Experience in operations support, application support, back-office operations, or transaction processing.
• Familiarity with ticketing systems, workflow tools, or web-based business applications.
• Experience working in an SLA-driven environment.
• Exposure to banking, financial services, payments, or card-related operations.